Return Policy & Instructions

Easy 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Performance PC, Inc. within 30 days of the purchase date. All returns are subject to a 10% restocking fee and applicable freight rates. Returns are also subject to the conditions and exclusions below.
You may initiate a return or exchange online, or by phone.

1) Fill Out the Online Return Form
Get an RMA (Return Merchandise Authorization) Number by filling out the online form or contacting us by phone.

2) Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.

3) Ship Your Item with Return Label
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.

Eligibility Conditions
Please read conditions below. If conditions are not met, Performance PC Inc. reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories. Performance PC, Inc. can only refund the original purchase price less applicable fees. Shipping and handling fees are nonrefundable.
Nonreturnable Items
• Opened TVs, and monitors 37″ and larger — original packaging cannot be unsealed
• Opened computers and computer software — original packaging cannot be unsealed
• Electronic software downloads
• Any computers built or modified by Performance PC, Inc. to customer specifications
• Select special-order merchandise, or any item indicated on the website as nonreturnable

Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at Performance PC, Inc. discretion for the same model or manufacturer’s equivalent model.

Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, a refund check will be issued no sooner than 10 business from the day your RMA is processed. Please note: we can only refund the original purchase priceless applicable fees. Shipping and handling fees are nonrefundable.

Limited Liability
Performance PC, Inc. is not responsible for personal data or items left in returned merchandise. Performance PC, Inc. is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Return Address
Performance PC, Inc. – Return Department
372 River Ridge Drive
Pendergrass, GA 30567-3440